Q1. Can I place a sample order for an optical probe?
A: Yes, we offer free samples to customers worldwide. A shipping fee of CA$68 will be charged.
Q2. What is the lead time for orders?
A: We are committed to shipping all orders within 5 working days.
Q3. Is there a minimum order quantity (MOQ) for optical probes?
A: There is no MOQ for optical probe orders. We can accommodate any order size, and pricing is negotiable for larger quantities.
Q4. How are the goods shipped, and how long does delivery take?
A: By default, we ship via FedEx. Other shipping options, such as DHL and UPS, are available upon request.
Q5. How do I place an order for an optical probe?
A: Please provide the following details, and we will send you a quotation:
- Model you wish to purchase
- Your company name, address, and phone number
- Shipping address and phone number (if different from the above)
Q6. What are your payment terms?
A: We accept T/T (bank transfer) or credit card payments.
Q7. What is your after-sales service policy?
A: We offer a 100% satisfaction guarantee on our products and provide a 1:1 replacement for any defective items.